Customer Service Agent

Position at a Glance:

• Start Date: Immediate openings available
• Position: Customer Service Agent
• Location: Remote
• Company: Pathremotenetwfh
• Compensation: a competitive salary

 

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Company Description Company Description Trust Wallet is the world’s most inclusive, chain-agnostic, self-custody wallet, serving over 100 million users globally. It offers a secure, seamless, and intuitive gateway to Web3, enabling users to send, receive, stake, swap, and store over 10 million cryptocurrencies across 100+ blockchains, including Bitcoin, Ethereum, Solana, BNB Smart Chain, and many more. Trust Wallet also supports a diverse developer community, helping them reach millions of users, build their own wallets, and drive crypto adoption. Job Description • You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls • Independently provide accurate information to resolve problems/issues that arise • Continuously educate one’s self with up-to-date and relevant information to support the customer service operations • You will escalate issues to your team leader, managers, and other departments as required •... Adhere to the Quality Assurance standards set • Adhere to and comply with the schedule set by the Team Leader • Assist in the preparation of other processes as and when assigned/required by the Team Leader • Display good team working attitude and behavior within the team and other departments in the company • Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc. Qualifications • 2-3 years experience in frontline customer support, preferably in the financial or service industry • Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience • Both adaptable and resilient, able to operate in a quickly changing environment • Excellent verbal and written professional English and your respective native language skills • Great at multitasking, prioritizing, and managing time effectively. • Knowledge or interest in blockchain/digital assets/fin-tech industry • Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays) • You must have the right to work for the country you are based. Additional Information Why work at Trust Wallet? • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities. • Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless. • Tackle fast-paced, challenging and unique projects. • Work in a truly global organization, with international teams and a flat organizational structure. • Enjoy competitive salary and benefits. • Balance life and work with flexible working hours and casual work attire. Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone. Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice Apply Job!

 

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.